WarrantyOur company strives to provide you with the highest quality products. We use components with the highest efficiency and reliability ratings commercially available. Also we have 100% testing of ready products. However, it is impossible to reveal some defects even during the long testing. So, very rarely our clients can come across components which work improperly, even under normal operating conditions. In this case we ask you to contact us immediately in order to get warranty service. We will ask you to send us the incorrectly operating component. If normal operating conditions have not been exceeded, you will be sent a replacement by the quickest means of delivery possible for your region.
The company ReefLedLab guarantees proper operation of its products for 1 year from date of sale.
Components which have been operated improperly are not covered by this warranty:
-improper connection to the power supply or improper power supply operation, e.g., operation exceeding component parameters
-the component has traces of moisture and/or condensation
-the component has mechanical stresses or indicates improper installation and/or connection
-the component has been modified/repaired by someone other than a ReefLedLab specialist
-the component has remnants of living creatures (cockroaches, fish, etc.)
-the component has been used for applications other than what it was designed for
Your shipping expenses of the component won’t be compensated.
For service and warranty support we ask you to contact us by filling out this form: