Our company does everything possible for fast and accurate delivery of your product. Please take into account that one or two working day is required for shipments from China after your payment has been processed. Also take into account that our logistic center works from Monday till Friday inclusively. So, if you register your order on Thursday, you will get a tracking number on Tuesday.
Two delivery options are available. Delivery periods can be extended on holiday eve and on holidays.
-the most inexpensive delivery option. Shipping through Air Mail of China Post. Delivery period is about 20-30 working days.
-inexpensive delivery option. Shipping through Hong Kong Post. Delivery period is about 15-20 working days.
-more expensive but faster delivery option, the choice is among EMS, UPS, DHL. Delivery period is about 5-10 working days.
None of our product pricing includes tax and we do not charge taxes or extra fees on top of our advertised product price and shipping/handling.
However, it is your responsibility to pay any fees charged by your local customs or postal office, should they be incurred.
If you would like to change the details on your order you need to act quickly. The safest way to change your address is by calling us.
Due to the time lag in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched.
Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time.
We can understand the frustration associated with a late parcel.
A late parcel could be the result of any number of reasons within the either countries postal system. Please understand that we have no control over customs or your country's postal system.
BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.
We do not consider a parcel lost until after we have filed a missing parcel report with the Hong Kong Postmaster. We can do this after 45 days.
countries such as Italy, France, Spain, Brazil and South Africa usually have extended wait times due to customs. However this is not common.
Once we have filed a missing parcel report and we have a response (no later than 60 days) from your countries postal authority, we can then replace your parcel. We will confirm with you on your address during this process.
We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.
Our warehouse utilizes barcode ID, product scanning, RFID security, final item counting and parcel weight recording to ensure each order is full and correct.
We take our shipping and dispatch accuracy very seriously.
If you have received a parcel that is incorrect or incomplete, you must do the following within 48 hours of receiving the parcel:
1) DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you received it.
2) Weigh your parcel and its contents. You can use a kitchen scale for this. It must be accurate to 20g.
3) Photograph the parcel and its contents. The photo must show products, parcel and packing materials clearly.
Contact us with the following information:
Problem with order:
Attach photos of the parcel and contents, as stipulated above.
Failure to follow the procedures above will result in a rejection of the claim.
Never accept a parcel that is crushed, damaged or has been left open, possibly allowing contents to fall out.
ReefLedLab is not responsible for typographical errors. ReefLedLab reserves the right to cancel any order you have placed if there was a typographical error on the ReefLedLabStore concerning the pricing or availability of any item you ordered when you placed the order. ReefLedLab reserves the right to change the terms and conditions of sale at the ReefLedLab Store at any time. ReefLedLab may make changes to any products or services offered at the ReefLedLab Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the ReefLedLab Store with respect to products and services may be out of date, and ReefLedLab makes no commitment to update the information provided at the ReefLedLab Store with respect to such products and services. ReefLedLab reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the ReefLedLab Store, or to any portion of the ReefLedLab Store, for any reason; (2) to modify or change the ReefLedLab Store, or any portion of the ReefLedLab Store, and any applicable policies or terms; and (3) to interrupt the operation of the ReefLedLab Store, or any portion of the ReefLedLab Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes. To the extent permitted by law, all sales at the ReefLedLab Store are governed by Hong Kong law, without giving effect to its conflict of law provisions. No ReefLedLab employee or agent has the authority to vary any of the ReefLedLab Store's policies or the terms and conditions governing any sale. If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect. ReefLedLab’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by ReefLedLabof any provision or any right it has to enforce these policies, nor shall any course of conduct between ReefLedLab and you or any other party be deemed to modify any provision of these policies. These policies shall not be interpreted or construed to confer any rights or remedies on any third parties. The ReefLedLab Store provides access to ReefLedLab international data and, therefore, may contain references or cross references to ReefLedLab products, programs and services that are not announced in your country. Such reference does not imply that ReefLedLab in your country intends to announce such products, programs or services.
If you have some wishes on delivery options or have questions about shipping, contact our logisticians. For this reason we ask you to fill the following feedback form: